General Terms
These Terms and Conditions apply to your booking with Supercruises UK Ltd. of 13 Soho Square, London, W1D 3QF, United Kingdom (hereinafter referred to as "we" or "us") whereas references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. By booking via this site, you agree to abide by the following Terms & Conditions. You are required to read this Agreement in detail to ensure full compliance with Supercruises policies and procedures. We shall not be held responsible should you fail to read and understand this Agreement in its entirety.
Relation to Cruise Lines Terms and Conditions
In case of differences between cruise lines terms and this site, in matters such as payment terms, cancellation charges, or any other matter, terms and conditions of this site prevail, except as otherwise provided in these Terms & Conditions.
Limitation of Responsibility
These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the suppliers (cruise companies, airlines etc.) named on your receipt(s) (hereinafter "supplier" and in plural "suppliers"). In providing travel arrangements, we act only as an intermediary, we accept no responsibility for the acts or omissions of the suppliers or for the services provided by them. We do not operate, control or supervise any supplier and will not be held responsible for supplier's failing to meet schedules or other travel arrangements. We are not responsible for breach of contract or any intentional or negligent action on the part of such third party suppliers which may result in loss, damage, delay or injury to you and your travel companions, unless any of the previous was caused by our own negligence. We don't guarantee third party supplier rates, bookings, reservations, connections, scheduling, offers and promotions or protection of your personal belongings. In addition, we assume no responsibility for overbooking, cancellation or delays for cruises. Description of services and fees of third party suppliers in our site is for information only. Third party suppliers may change their services, schedules and fees without notice. Information provided in your booking process is what applies to your booking.
The supplier's Terms & Conditions will apply to your booking in addition to the present Terms & Conditions, and we advise you to read these carefully as they do contain important information about your booking. You may find links to the supplier's Terms and Conditions on our website. These links are made available so you can find out further information quickly and easily. Please note that these websites are not operated by us, we are not responsible for nor do we endorse their content and your access and use of these websites will be subject to their terms and conditions. All travel arrangements which we provide, or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements.
Booking Details
When a booking is made a confirmation email will be sent to you. Please check that all names are correct on receipt of this email and advise us of any errors, within 5 days. Please ensure that the names given are the same as on the relevant passport. We cannot accept liability for any changes if we are not notified in this time period.
A second email will be sent within 5 working days and thereafter subsequent emails containing additional documents that you will need to board your cruise, as per the cruise lines procedures. We will also advise you of the next steps to take in order to ensure a smooth embarkation, including how to provide additional information to the Cruise line. If applicable, our emails will contain an ATOL certificate along with flight details, transfers and hotel information.
By making a booking, you agree on behalf of all persons detailed on the booking that you have read the present terms and conditions and agree to be bound by them and you consent to our use of information provided by you in accordance with our Privacy Policy. The person making the booking must be at least between 18 - 21 years old. Please check Terms & Conditions of the suppliers for the minimum age of the person making the booking. Full details of our data protection (privacy) policy are available on our website.
We will supply you with travel documents such as booking confirmation and ATOL Certificate (for flight inclusive cruises) via email as soon as the booking is made. Additionally, should a supplier require that you receive documents by post, we will send travel documents to you by registered mail or courier. Once documents leave our offices, we will not be held responsible for any possible loss unless such loss is due to our negligence. All guests are required to complete their pre-cruise registration (on line check-in) via the cruise line's website to obtain/print any further documentation which are not part of the travel documents sent by us.
Payment
You will be required to pay a deposit or make full payment for your cruise holiday at the time of booking. Payments may be made by credit card, debit card or wire transfer. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. It is possible that the balance due date notified to you may differ from the balance due date indicated by the third party supplier in its Terms & Conditions. If full payment is not received by the balance due date, we will notify the supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. Fare, taxes, fees and charges are payable in GBP. The credit/debit card information supplied at the time of using the service is processed by a third-party service provider.
Cancellations / Refunds / Amendments
You can cancel your booking subject to the Terms & Conditions of the third party supplier. To cancel a booking you can either access the Manage My Booking section of our website, or send us your request in writing, via email, to cancellations@supercruises.com. The supplier may charge the cancellation fees shown in its Terms and Conditions (which may be up 100% of the cost of the travel arrangements -click herefor more details). You may or may not be entitled to a refund depending on when you cancel. Any refunds will be made by the same method of payment you used at the time you made the booking. We do not support amendments to your booking details other than minor input errors on your personal data and email changes.
Insurance
For most suppliers it is mandatory that you take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Please check the travel insurance link on our website for our preferred travel insurance package withJust Insurance Agents Ltd. Under no circumstances shall we be liable for any damages arising out of or in any way connected with the insurance policy.
Financial Protection
All the cruise and cruise package holidays we sell come with protection for your money. Cruise and cruise package holidays are protected by the package organiser and we will provide you with their confirmation. When you buy an ATOL protected flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you, and who to contact if things go wrong. We have taken out insolvency protection with ABTA – The Travel Association. You can contact ABTA – The Travel Association at 30 Park Street, London, SE1 9EQ; claims@abta.co.uk; (0)2031170597) if services are denied because of our insolvency.
Note: This insolvency protection does not cover contracts with parties other than with us, which can be performed despite our insolvency. A copy of the Package Travel and Linked Travel Arrangements Regulations 2018 can be found at:http://www.legislation.gov.uk/uksi/2018/634/contents/made
Passports, Visas and Health
We can provide general information about the passport, visa and immigration requirements for your trip for guidance only and it remains your responsibility to check your specific requirements before your travel and to confirm these with the relevant Embassies and/or Consulates. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please note that these requirements may change between booking and departure dates. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. We can only provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances. For further details please visitwww.gov.uk/travelaware
Special Requests
Due to mandatory procedures regarding accessibility, medical & special needs, you should contact our Customer Service department prior to your booking for information required by the cruise lines. If you book an accessible stateroom you will need to contact us within 24 hrs upon receipt of your booking confirmation. By failing to do so, we cannot be held responsible if the cruise line cannot accommodate your request.
Final Travel Arrangements
You assume full responsibility for obtaining required travel documents and hereby release Supercruises from any duty of verifying passport, visa, vaccination or other entry requirements for each destination as listed on your itinerary.
You agree that we are not responsible for potential risks and hazards associated with travel to some destinations and by embarking on travel arrangements booked through Supercruises, you voluntarily assume the risk associated with such travel.
All suppliers, including Cruise Lines & Airlines, reserve the right to amend their itineraries with or without notice. It may be necessary to reconfirm your cruise or flight with the supplier prior to departure. If you fail to reconfirm you may be refused permission to board the vessel or aircraft and you are unlikely to receive any refund.
Complaints
Because the contract(s) for your travel arrangements is/are between you and the relevant supplier, any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the supplier or their local agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the supplier. You will see the supplier's name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact Customer Services. We are a Member of ABTA, membership number P7264. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. If the matter cannot be resolved and it involves us or another ABTA Member, then you have the option to use ABTA's ADR scheme, approved by the Chartered Trading Standards Institute, seewww.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform athttp://ec.europa.eu/consumers/odr. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.
Force Majeure
Except where otherwise stated in these Terms and Conditions we will not be liable or pay you any compensation if our contractual obligations to you are affected by any event which we or the supplier of the service in question could not, even with due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and all similar events outside our control or the control of the supplier concerned.
Data Protection and Privacy
Please see our data protection and privacy policy for full information regarding the way in which we use and store your personal data.
Applicable Law and Jurisdiction
Our Terms and Conditions are governed by English Law. In case of dispute, this should be referred to the High Court of London, England. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so. Claims less than £10,000 in value can be addressed to the Small Claims Court under the relevant procedure.
Cruise Line Terms & Conditions
