Cancellation Policies

There may come a time when life would come between you and your dream cruise, and you would need to cancel it. Although we really hope you never have to do so, you can cancel your booking at any time without Supercruises imposing cancellation administration fees. However, each cruise line has its own cancellation policies and fees and depending on when you are cancelling and whether or not you have a full cruise insurance plan, you may or may not be entitled to a refund.

Insurance claims for refunds will need to be submitted to the appropriate insurer.

As a general rule, the loss of your deposit is the minimum fee when you cancel your cruise holiday. However, depending on when you are cancelling, you might have to pay an additional cancellation fee to the cruise line.

In cases where you have purchased a specially priced promotion that is 100% Non-Refundable from the point of payment, you are not entitled to any refund, compensation or credit whatsoever if you cancel your booking.

Below we have listed the timeframes for each cruise line but always keep in mind that they are listed here simply as a guide; when sending a cancellation request to Supercruises you will need to calculate 5 business days in addition to the below. Your notice of cancellation will only take effect when it is received by the cruise line. Please note that the below are valid at the time of publication but make sure you check out the respective cruise line's Terms & Conditions in the links listed below.

Days Prior to Departure Date - Cancellation Charge Per Guest

90 days or more - Deposit only

89 - 61 days - 50%

60 to 31 days - 75%

30 days or less - 100%

Days Prior to Departure Date - Cancellation Charge Per Guest

Up to 56 days - Deposits towards Total Price (except *Instant Saver)

55 to 30 days - Deposits towards Total Price (except *Instant Saver)

29 to 15 days - Deposit or 75% of Total Price, whichever is greater (except *Instant Saver)

14 days or less - 100% of the Total Price (except *Instant Saver)

Days Prior to Departure Date - Cancellation Charge Per Guest

70 days or more - Deposit only (including any increased deposit amount to cover the booking of non-refundable items).

69 - 29 days - 50% of total price

28 - 15 days - 75% of total price

14 - 6 days - 90% of total price

5 days or less - 100% of total price - no refund

Days Prior to Departure Date - Cancellation Charge Per Guest

90 days or prior to departure - No Charge / Full Refund

89 to 30 days - Loss of deposit amount

29 days or less - No refund except for port and service charges

The Cunard Fare & Early Saver

Days Prior to Departure Date - Cancellation Charge Per Guest

From the date of booking until 91 days before departure - Deposit

90 - 57 days - 50%

56 - 42 days - 60%

41 - 16 days - 75%

15 - 6 days - 90%

Less than 6 days before departure or failure to embark - 100%

Saver

Days Prior to Departure Date - Cancellation Charge Per Guest

From the date of booking until departure, including failure to embark - 100%

GRAND WORLD, GRAND VOYAGES, ANY SEGMENT OF A GRAND WORLD OR GRAND VOYAGE, 28+ DAY HAWAII, TAHITI & MARQUESAS, AMAZON EXPLORER, INCAN EMPIRES (INCLUDING SEGMENTS), 30+ DAY TRANSATLANTIC VOYAGES AND ANY SEGMENT OF A 30+ DAY TRANSATLANTIC

Days Prior to Departure Date - Cancellation Charge Per Guest

120-91 days before commencing travel - An amount equal to the deposit requirement.

90-76 days before commencing travel - 60% of full fare

75 days or less before commencing travel - 100% of full fare

ALL OTHER VOYAGES 7 NIGHTS OR LONGER

Days Prior to Departure Date - Cancellation Charge Per Guest

90-76 days before commencing travel - An amount equal to the deposit requirement

75-61 days before commencing travel - 50% of gross fare

60-31 days before commencing travel - 75% of gross fare

30 days or less before commencing travel - 100% of gross fare

VOYAGES UP TO 6 NIGHTS

Days Prior to Departure Date - Cancellation Charge Per Guest

75-57 days before commencing travel - An amount equal to the deposit requirement

56-29 days before commencing travel - 50% of gross fare

28-16 days before commencing travel - 75% of gross fare

15 days or less before commencing travel - 100% of gross fare

CRUISES < 15 NIGHTS

Days Prior to Departure Date - Cancellation Charge Per Guest

63 days or longer prior to departure - Deposit

62 - 42 days prior to departure - 25 %*

41 - 29 days prior to departure - 40 %*

28 - 15 days prior to departure - 60 %*

14 - 6 days prior to departure - 80 %*

5 - 0** days prior to departure - 100 %*

CRUISES ≥ 15 NIGHTS

Days Prior to Departure Date - Cancellation Charge Per Guest

93 days or longer prior to departure - Deposit

92 - 72 days prior to departure - 25 %*

71 - 59 days prior to departure - 40 %*

58 - 45 days prior to departure - 60 %*

44 - 15 days prior to departure - 80 % *

14 - 0** days prior to departure - 100 %*

*or loss of deposit whichever is greater
* “No-Show” upon departure and Holiday Package breaking shall be dealt with as a cancellation made on the day of departure.

*or loss of deposit whichever is greater
* “No-Show” upon departure and Holiday Package breaking shall be dealt with as a cancellation made on the day of departure.

World Cruise 2023 and 2024

Days Prior to Departure Date - Cancellation Charge Per Guest

60 days or longer - 15 % of holiday package*

59-10 days - 75 % of holiday package*

9-0** days - 100 % of holiday package

MSC Yacht Club

Days Prior to Departure Date - Cancellation Charge Per Guest

63 days or longer prior to departure - Deposit

62 - 42 days prior to departure - 25% of holiday package*

41 - 29 days prior to departure - 40% of holiday package*

28 - 15 days prior to departure - 60% of holiday package*

14 - 6 days prior to departure - 80% of holiday package*

5 - 0** days prior to departure - 100% of holiday package

* or loss of deposit whichever is greater (£100 for cruise only, £250 for fly/cruise)
* “no-show” upon departure and Holiday Package breaking shall be dealt with as a cancellation made on the day of departure.

All Categories

Period before departure notification of cancellation - Cancellation charge per person cancelling*

more than 60 days - Loss of deposit

59 - 42 days prior to departure - 25%

41 - 29 days - 50%

28 - 15 days - 75%

14 - 8 days - 90%

7 days or less & after departure - 100%

* Applies to 1st to 8th person, children and infants
+Also applicable where the Guest fails to turn up for their holiday without notifying us of their cancellation.

The following cancellation penalties apply to cruises of 1 to 14 days in length

Days Prior to Departure Date - Cancellation Charge Per Guest

181- 91 days - $250.00 pp Administration Fee

90 - 76 days - 25% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)

75 - 61 days - 50% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)

60 - 31 days - 75% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)

30 - 0 days - 100% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)

The following applies to cruises of 15 days in length or more

Days Prior to Departure Date - Cancellation Charge Per Guest

180 - 151 days - $250.00 pp Administration Fee

150 - 121 days - 25% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)

120 - 91 days - 50% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)

90 - 61 days - 75% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)

60 - 0 days - 100% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)

For Owner’s, Vista and Oceania Suites, the cancellation amounts are as listed above with two exceptions: For cruises of less than 15 days, the administrative fee from 91 to 180 days prior to sailing is 10% of the Cruise Fare, and for cruises 15 days or longer the administrative fee from 151 to 180 days prior to sailing is 10% of the Cruise Fare.

Around the World Cruises

Days Prior to Departure Date - Cancellation Charge Per Guest

Deposit - 181 days - $500.00 pp

180 - 151 days - 25% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)

150 - 121 days - 50% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)

120 - 91 days - 75% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)

90 - 0 days - 100% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)

For Owner’s and Vista Suites, the cancellation amount is 10% of the Fare paid from Deposit to 181 Days prior to departure. A 100% cancellation fee will be imposed as indicated above for non-appearance at the port of Cruise embarkation at the scheduled time of departure, or the absence of written notice.

P&O Cruises Select Price & Early Saver

Days prior to Departure Date - Cancellation Charge Per Guest

From the date of booking until 91 days before departure - Deposit

90 - 57 days - 50%

56 - 42 days - 60%

41 - 16 days - 75%

15 - 6 days - 90%

Less than 6 days before departure or failure to embark. For fly-cruises, the departure day is the date of the flight departure. - 100%

Saver

Days prior to Departure Date - Cancellation Charge Per Guest

From the date of booking until departure, including failure to embark - 100%

Sailings 5 days or less

Days prior to Departure Date - Cancellation Charge Per Guest

75 days or more - None

74 - 45 days - Deposit amount

44 - 29 days - 50% of total charges

28 - 15 days - 75% of total charges

Within 14 days - 100% of total charges

Sailings 6 to 24 days (including World Cruise Segments)

Days prior to Departure Date - Cancellation Charge Per Guest

90 days or more - None

89 - 57 days - Deposit amount

56 - 29 days - 50% of total charges

28 - 15 days - 75% of total charges

14 days or less - 100% of total charges

Sailings 25 days or more (including Full World Cruise & World Cruise Segments)

Days prior to Departure Date - Cancellation Charge Per Guest

120 days or more - None

119 - 90 days - Deposit amount

89 - 64 days - 50% of total charges

63 - 43 days - 75% of total charges

42 days or less - 100% of total charges

World Cruise 2024+

Days prior to Departure Date - Cancellation Charge Per Guest

Deposit date up to 350 days - £500 (Non-Refundable) – Category A to H
10% of fare – Category MS to HS

349-181 days - 20% of Fare

180 – 151 days - 25% of Fare

150 - 121 days - 50% of Fare

120 – 91 days - 75% of Fare

90 - 0 days - 100% of Fare

New Ship Inaugural Seasons

Days prior to Departure Date - Cancellation Charge Per Guest

RS-SS / A-H

Deposit date up to 350 days - 25% of Fare - £500 (Non-Refundable)

349 – 121 days - 25% of Fare - 20% of Fare

120 – 91 days - 50% of Fare - 50% of Fare

90 – 76 days - 75% of Fare - 75% of Fare

75 – 0 days - 100% of Fare - 100% of Fare

All other Cruises

Days prior to Departure Date - Cancellation Charge Per Guest

Deposit date up to 350 days - £500 (Non-Refundable)

349 – 90 days - 20% of Fare

89 – 60 days - 50% of Fare

59 - 31 days - 75% of Fare

30 – 0 days - 100% of Fare

Days prior to Departure Date - Cancellation Charge Per Guest

70 days or more - Deposit only (including any increased deposit amount to cover the booking of non-refundable items)

69 - 29 days - 50%

28 - 15 days - 75%

14 - 6 days - 90%

5 days or less - 100%

Cruises of 59 nights or less

Days prior to Departure Date - Cancellation Charge Per Guest

After confirming until 57 days - 10% (deposit)

56 - 42 days - 45%

41 - 16 days - 75%

15 - 6 days - 90%

5 days - day of departure or No-Show - 100%

Cruises of 60 nights or more

Days prior to Departure Date - Cancellation Charge Per Guest

After confirming until 91 days - 10% (deposit)

90 - 42 days - 45%

41 - 16 days - 75%

15 - 6 days - 90%

5 days - day of departure or No-Show - 100%