Cancellation Policies

There may come a time when life would come between you and your dream cruise, and you would need to cancel it. Although we really hope you never have to do so, you can cancel your booking at any time without Supercruises imposing cancellation administration fees. However, each cruise line has its own cancellation policies and fees and depending on when you are cancelling and whether or not you have a full cruise insurance plan, you may or may not be entitled to a refund.

Insurance claims for refunds will need to be submitted to the appropriate insurer.

As a general rule, the loss of your deposit is the minimum fee when you cancel your cruise holiday. However, depending on when you are cancelling, you might have to pay an additional cancellation fee to the cruise line.

In cases where you have purchased a specially priced promotion that is 100% Non-Refundable from the point of payment, you are not entitled to any refund, compensation or credit whatsoever if you cancel your booking.

Below we have listed the timeframes for each cruise line but always keep in mind that they are listed here simply as a guide; when sending a cancellation request to Supercruises you will need to calculate 5 business days in addition to the below. Your notice of cancellation will only take effect when it is received by the cruise line. Please note that the below are valid at the time of publication but make sure you check out the respective cruise line's Terms & Conditions in the links listed below.

Days prior to Departure Date - Cancellation Charge Per Guest

> 91 days - Deposit only

57 - 90 days - 60% of total price

42 - 56 days - 75% of total price

15 - 41 days - 85% of total price

0 - 14 days - 100% of total price

Days Prior to Departure Date - Cancellation Charge Per Guest

> 121 days - Deposit only

91 - 120 days - 50% of total price

61 - 90 days - 75% of total price

60 days or less - 100% of total price

Days Prior to Departure Date - Cancellation Charge Per Guest

> 56 days - Deposit only (except *Instant Saver)

55-30 days - Deposit or 50% of Total Price, whichever is greater (except *Instant Saver)

29-15 days - Deposit or 75% of Total Price, whichever is greater (except *Instant Saver)

14 days or less - 100% of the Total Price (except *Instant Saver)

Days Prior to Departure Date - Cancellation Charge Per Guest

> 70 days - No charge (except for non-refundable deposit amounts)

69 – 45 days - 50% of total price

55 - 15 days - 75% of total price

14 days or less - 100% of total price

Galapagos Cruises:

Days prior to Departure Date - Cancellation Charge Per Guest

> 150 days  - No charge (except for non-refundable deposit amounts)

149 - 121 days - 10% of total price

120 - 91 days - 25% of total price

90 - 61 days - 50% of total price

60 - 31 days - 75% of total price

30 days or less - 100% of total price

Days Prior to Departure Date - Cancellation Charge Per Guest

> 90 days - No charge

89 - 60 days - Deposit only

59 - 30 days - 50% of total price

29 days or less - 100% of total price

The Cunard Fare and Early Saver (for cruises of 74 nights or less)

Days prior to Departure Date - Cancellation Charge Per Guest

> 91 days - Deposit only

90 – 57 days - 50% of total price

56 - 42 days - 60% of total price

41 – 16 days - 75% of total price

15 – 6 days - 90% of total price

6 days or less - 100% of total price

The Cunard Fare and Early Saver (for cruises of 75 nights or more)

Days prior to Departure Date - Cancellation Charge Per Guest

> 181 days - Deposit only

180 – 91 days - 30% of total price

90 - 42 days - 60% of total price

41 – 16 days - 75% of total price

15 – 6 days - 90% of total price

6 days or less - 100% of total price

Saver 

Days prior to Departure Date - Cancellation Charge Per Guest

From the date of booking until departure, including failure to embark - 100% of total price

Grand World; Grand Voyages; any segment of a Grand World or a Grand Voyage; Europe Transatlantic voyages (30+ days, including segments); Alaska Arctic Circle (28 days); Amazon; Incan Empires; Hawaii, Tahiti & Marquesas:

Days Prior to Departure Date - Cancellation Charge Per Guest

> 91 days - Deposit only

90-76 days - 50% of total price

75 days or less - 100% of total price

Asia, Australia, New Zealand, South Pacific, South America (including Inca Discovery), Antarctica, Holiday cruises.

Days Prior to Departure Date - Cancellation Charge Per Guest

> 64 days - Deposit only

63 - 43 days - 50% of total price

42  - 22 days - 75% of total price

21 days or less - 100% of total price

All other Europe sailings, Caribbean, Panama Canal, Mexico, Canada & New England, Alaska cruises and CruiseTours, Hawaii sailings 27 days or less, Pacific Coastals, and Pacific Northwest.

Days Prior to Departure Date - Cancellation Charge Per Guest

> 57 days - Deposit only

56-29 days - 50% of total price

28-16 days - 75% of total price

15 days or less - 100% of total price

CRUISES < 15 NIGHTS

Days Prior to Departure Date - Cancellation Charge Per Guest

> 76 days  - Deposit

75 - 56 days - 25%* of total price

55 - 36 days  - 40%* of total price

35 – 15 days - 60%* of total price

14 – 6 days - 80%* of total price

5 – 0** days - 100%* of total price

CRUISES ≥ 15 NIGHTS

Days Prior to Departure Date - Cancellation Charge Per Guest

> 93 days - Deposit

92 - 72 days - 25%* of total price

71 - 59 days - 40%* of total price

58 – 45 days - 60%* of total price

44 – 15 days - 80%* of total price

14 – 0** days - 100%* of total price

*or loss of deposit whichever is greater
* “No-Show” upon departure and Holiday Package breaking shall be dealt with as a cancellation made on the day of departure.

World Cruise 2026 and 2027

> 90 days - 15% of holiday package*

89 - 10 days - 75% of holiday package*

9 -0** days - 100% of holiday package

or loss of deposit whichever is greater (£100 for cruise only, £250 for fly/cruise)
* “no-show” upon departure and Holiday Package breaking shall be dealt with as a cancellation made on the day of departure.

Period before departure notification of cancellation - Cancellation charge per person cancelling*

> 60 days - Deposit only

59 - 42 days - 25% of total price

41 - 29 days - 50% of total price

28 – 15 days - 75% of total price

14 – 8 days - 90% of total price

7 days or less - 100% of total price

* Applies to 1st to 8th person, children and infants
+Also applicable where the Guest fails to turn up for their holiday without notifying us of their cancellation.

Cruises of 14 days or less

Days Prior to Departure Date - Cancellation Charge Per Guest

> 181 days - £150.00 pp Administration Fee

180 - 121 days - £500.00 pp Administration Fee

120 - 91 days - 50% of total price

90 – 61 days - 75% of total price

60 – 0 days - 100% of total price

Cruises of 15 days or more

Days Prior to Departure Date - Cancellation Charge Per Guest

> 181 days - £150.00 pp Administration Fee

180 – 151 days  - £500.00 pp Administration Fee

150 – 91 days - 50% of total price

90 – 61 days - 75% of total price

60 – 0 days - 100% of total price

*For Owner’s, Vista and Oceania Suites the cancellation amounts are as listed above with the exception of cruises of 14 days or less where the cancellation amount is 10% of the Fare from 121 to 180 days prior to sailing and for cruises of 15 days or more the cancellation amount is 10% of the Fare from 151 to 180 days prior to sailing.

Around the World Cruises

Days Prior to Departure Date - Cancellation Charge Per Guest

> 181 days - £400.00 pp Administration Fee

180 – 151 days  - 25% of total price

150 – 121 days - 50% of total price

120 – 91 days - 75% of total price

90 – 0 days - 100% of total price

*For Owner’s, Vista and Oceania Suites, the cancellation amounts for “Around the World” cruises are as listed above except for the fee for cancellations notified more than 180 days prior to sailing which is 10% of the fare. A 100% cancellation fee will be imposed as indicated above for non-appearance at the port of Cruise embarkation at the scheduled time of departure, or the absence of written notice.

P&O Cruises Select Price & Early Saver

Days prior to Departure Date - Cancellation Charge Per Guest

> 91 days  - Deposit

90 – 57 days - 50% of total price

56 - 42 days - 60% of total price

41 – 16 days - 75% of total price

15 – 6 days - 90% of total price

Less than 6 days before departure or failure to embark - 100% of total price

For fly-cruises, the departure day is the date of the flight departure.

Saver

Days prior to Departure Date - Cancellation Charge Per Guest

From the date of booking until departure, including failure to embark - 100% of total price

Days prior to Departure Date - Cancellation Charge Per Guest

> 91 days - Deposit only

90 - 57 days - 25% of total price

56 - 42 days - 50% of total price

41 - 14 days - 75% of total price

14 days or less - 100% of total price

Cruises of 100 nights or more

Days prior to Departure Date - Cancellation Charge Per Guest

> 350 days - £500 pp – Category A to H / 10% of fare – Category RS to HS

349-181 days - Deposit only

180 – 151 days - 25% of total price

150 - 121 days - 50% of total price

120 – 91 days - 75% of total price

90 days or less - 100% of total price

Cruises of 99 nights or less

Days prior to Departure Date - Cancellation Charge Per Guest

> 350 days - £500 pp

349 – 90 days - Deposit only

89 – 60 days - 50% of total price

59 - 31 days - 75% of total price

30 days or less - 100% of total price

Cruise Length: 1-14 nights

Days prior to Departure Date - Cancellation Charge Per Guest

> 70 days - Deposit only (including any increased deposit for non-refundable add-ons)

69 – 45 days - 50% of total price

44 - 15 days - 75% of total price

14 days or less - 100% of total price

Cruise Length: 1-14 nights

Days prior to Departure Date - Cancellation Charge Per Guest

> 120 days - Deposit only (including any increased deposit for non-refundable add-ons)

119 – 45 days - 50% of total price

44 - 15 days - 75% of total price

14 days or less - 100% of total price

Days prior to Departure Date - Cancellation Charge Per Guest

> 91 days - Deposit only

90 - 57 days - 50% of total price

56 - 42 days - 60% of total price

41 - 16 days - 75% of total price

15 - 6 days - 90% of total price

5 days or less - 100% of total price